Dutch Frequently Asked Questions

Dutch is the leading online veterinary pet telehealth service created with board-certified veterinary specialists. We use a science-backed approach to provide pets relief for their everyday physical and behavioral health issues. Dutch connects you with licensed veterinarians over video chat and messaging to help you get care for your dog or cat quickly wherever you are — without the stress or expense of a vet visit. We then deliver prescription medication (in applicable states only) and over-the-counter treatments directly to your door. Dutch isn’t a veterinary practice or pharmacy, but a company that helps facilitate these services for pet parents to make veterinary care more accessible to all.

Dutch is for dog and cat parents wanting a faster, easier, and more affordable way to handle common pet issues. By giving you access to licensed vets over video chat, we eliminate unnecessary vet visits as well as the stress related to getting your pet to the vet. 

In states that allow medication to be prescribed virtually, our vets can diagnose your pet and create a treatment plan that may include prescription and/or non-prescription medication as well as behavioral modification, diet, and enrichment advice. If your state doesn’t allow vets to prescribe medication without seeing them in person, they can offer general advice and over-the-counter treatment options.

When booking a video call with a vet, you'll be asked a few questions about your pet’s health issue. Depending on the issue, you may also be asked to fill out a longer questionnaire about their symptoms and share photographs of them so our veterinarians can better understand what’s going on. You’ll then pick an appointment time that works best for you.

During your video call, one of our licensed veterinarians will talk to you about the symptoms your pet is experiencing, ask you questions, review your pet’s medical history if you’ve provided it, and answer any questions you have. The vet will ask to see your pet and their environment. And they may ask you to perform some simple checks on them if needed.

After your video call, the vet will send you a message with a custom treatment plan to help your pet feel better, including a link to buy any recommended prescription or over-the-counter medications. Place your order and we’ll ship it free.

Veterinary telemedicine involves sharing medical information about your pet with a veterinarian in a different location via electronic communications in order to have them evaluate, diagnose, consult, and provide treatment for the pet. This can be done in real time using phone calls and video chats. It can also be done via email, text messages, and uploaded photos and videos. In Dutch’s case, we connect patients to vets over video chat for live help as well as messaging through our member website. Our vets may also request photos and videos of your pet in their home environment as part of their evaluation.

Veterinary telemedicine can make it faster, easier, and more affordable for many people to access veterinary care — and it’s often available outside of standard vet office hours. This can be especially helpful for people with pets who get extremely stressed at in-person vet visits, people in areas where there’s a shortage of veterinarians, and those who have difficulty getting to a vet’s office. In addition, it can allow pet parents to benefit from the expertise of specialists who may not otherwise be available to you and your pet.

The potential risks associated with the use of veterinary telemedicine can include delays in veterinary medical evaluation and treatment due to equipment failures or information transmission problems (such as poor image resolution); breach of privacy of personally identifiable information due to security breaches or failures; and adverse drug interactions, allergic reactions, complications, or other errors with respect to your pet due to your failure to provide complete medical information or records regarding your pet. In addition, veterinary telemedicine is not an appropriate method of care in some instances. If one of our vets determines that an in-person visit will be in the best interest of your pet, they’ll refer you to a local veterinarian. The health and safety of pets is our top priority.

No. Dutch is intended for non-emergency use only. If your pet is in an urgent or life-threatening condition, we recommend you seek in-person emergency veterinary care immediately.

No. One of our vets will perform an evaluation on your pet and write a prescription for them if your state allows online prescribing and the vet deems it safe and appropriate.

Most states require what’s known as a veterinary-client-patient relationship (VCPR) to be established in order for a veterinarian to diagnose and prescribe medications for them. A VCPR basically means that the vet knows an animal well enough to treat them. 

Many states allow veterinarians to form a VCPR remotely and prescribe medication if they feel they have the information they need to do so safely. Other states don’t allow vets to diagnose and prescribe medication remotely if they haven’t seen the pet in person, but do allow them to provide general advice and non-prescription treatment options. 

Dutch has built telemedicine technologies to enable veterinarians to take care of pets remotely. If you’re in a state that allows a VCPR to be established virtually and you choose an Rx appointment rather than an advice-only appointment, the vet you work with will be licensed in your state and will provide care in accordance with state law. In states that don’t allow a VCPR to be established virtually or if you choose an advice appointment, the vet you talk to may be licensed in a different state and can only offer general advice as well as non-prescription treatment options.

Not at this time. As a Dutch member, you get unlimited virtual care for as little as $6/month, which is far less than a single in-office appointment. Because our services are offered at such a low price, we believe you’ll find treatment affordable without insurance.

Our licensed vets can virtually treat a wide array of issues, including anxiety, allergies, ear issues, urinary tract infections (UTIs), flea & tick, upset stomach, behavioral issues, and more. After your video call with the vet, they’ll send you a customized treatment plan that may include prescription medication, over-the-counter treatments, behavior therapy, and diet and/or enrichment advice. We strongly recommend that each pet parent maintain a relationship with a local vet for annual checkups and all of their pet’s other medical needs. We’re also happy to share your pet’s medical record with your local veterinarian.

Yes, our Dutch-affiliated veterinarians can transfer records electronically as long as we have your vet’s information.

Please reach out to care@dutch.com and we'll get back to you within 1 business day. You can also manage your account directly by logging in at dutch.com/account.

Follow the steps below to pause or cancel your pet’s treatment plan. If you think the plan needs adjusting, you can book a follow-up consultation or message your vet anytime.

1. Log in to dutch.com/account.
2. Tap orders on the left side of the page.
3. Select “Manage subscription” next to any product.
4. Select “Subscriptions” at the top of the page.
5. Tap the product you want to pause or cancel.
6. Scroll down and tap “Skip this order” or “Cancel subscription.”

Please note: Once an order has been sent to our pharmacy, it can’t be changed so be sure to make changes before the date listed on your orders page. That being said, you can always reach out to care@dutch.com for help. 

Follow the steps below to cancel your membership.

1. Log in to dutch.com/account.
2. Tap ”Account” on the left side of the page.
3. Tap “Cancel membership” in the top right corner of the membership section.
4. Select a cancelation reason, then tap “I’d like to cancel.”

Need help? Click here to contact us.

If you’ve moved within the same state:

Simply update your address following the steps below and we’ll ship future orders to that address. 

1. Log in at dutch.com/account
2. Tap “Profile” on the left side of the page.
3. Click the pencil icon next to Address & Phone. 
4. Update your address and hit “Save.”

If you move to a new state that allows virtual prescribing: 

Send an email to care@dutch.com to update your address. You’ll need to have a consultation with one of our vets licensed in that state to continue receiving prescriptions. 

If you move to a new state that doesn’t allow virtual prescribing: 

Send an email to care@dutch.com to update your address. We’ll have to pause any prescription orders until that state allows prescriptions via telemedicine.

Yes, you can delay monthly orders by logging in at dutch.com/account anytime before an order has shipped from our pharmacy.

After your vet consultation, the vet will send you a message with your pet’s treatment plan and a link to buy any recommended prescription or over-the-counter treatments. You’ll pay for the items when you check out. You’ll also have the option to use Installments by Afterpay for orders over a certain amount.  

If there are any recommended treatments that you don’t want to buy, you can remove those before checking out. You can also message the veterinarian to discuss any adjustments.

For recurring orders, you’ll be billed when the order is sent to our pharmacy each month. You can pause and cancel items before the next order date.

Due to safety regulations, all product sales are final. If you'd like to discuss your order, please contact us and we'd be happy to help. If your treatment isn’t working as expected, you can message your vet or schedule a new appointment to discuss adjustments to the treatment plan.

Go to the Dutch login page and hit the forgot password link. Then head to your email where you'll receive an email with instructions to reset your password.

All of our memberships are billed on a recurring subscription basis and give you access to unlimited video calls and messaging with Dutch-affiliated veterinarians, exclusive prescription pricing, access to our online store, and free standard shipping on every order. As with other subscription services, you’re billed to keep your subscription active regardless of use. In order to continue offering unlimited vet care at such an affordable price, our policy is to not offer refunds for memberships. However, if you have any issues, please contact us so we can resolve your issue.

Installments by Afterpay is a service that allows you to make purchases now and pay for them in four payments made every two weeks without any interest.

Simply shop online and add items to your cart and checkout as normal. At the checkout, choose Installments by Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details. Returning customers can simply log in to Afterpay to make your purchase.

Please note that all items in your cart must be eligible for Installments by Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

Afterpay is only offered to our customers who have a U.S. billing address, U.S. shipping address, a U.S. Visa or Mastercard or American Express (credit or debit card), and a U.S. mobile phone number.

Afterpay can only be used for product purchases made on dutch.com and the Dutch Annual or Annual + Insurance membership. Afterpay cannot be used for a Dutch Monthly membership.

Sign up for an Annual membership (with or without insurance) or order products through your Dutch account as usual. Choose "Afterpay" as your payment method at checkout, register with Afterpay, and provide payment details (they accept Visa or Mastercard). If you’ve used Afterpay before, just log in to your Afterpay account and complete your order — it’s that easy!

Please note: All items in your cart must be eligible for Afterpay, and the total value must be between $1 and $2,000.

All Afterpay customers are required to make their first payment at the time of purchase. Three remaining installment payments are deducted automatically from your selected payment method every two weeks. If you’d like to make additional unscheduled payments before they’re due, you may log in to Afterpay to make your payments early. Afterpay will then adjust your amount owed accordingly.

You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.

Like any Dutch prescription or over-the-counter product order, Afterpay orders are delivered within our standard shipping timeframes. Visit Shipping Information for more details.

Afterpay is not available on purchases of Dutch Monthly memberships, but is available on Annual memberships as well as product orders from our store.

Visit the Afterpay website for a comprehensive list of FAQs. Check out Afterpay’s Privacy Policy.

If you have a question about your Afterpay account or order, please contact Afterpay's customer support at info@afterpay.com, call the Afterpay toll-free customer support line at 855-289-6014, or use Afterpay’s contact form.

Pet insurance reimburses you for eligible costs on your veterinary bills, depending on the type of insurance that you have and your policy details. Like most types of insurance, there’s typically a deductible, which is an amount you must pay yourself before you can start getting reimbursed. There are generally three types of pet insurance: illnesses + accident plans, wellness plans, and accident-only plans. The insurance in the Dutch Annual + Insurance plan is accident-only coverage.

Pet insurance helps you afford the best course of treatment, protects against major financial setbacks, and can give you peace of mind as a pet parent. Having a pet insurance plan can help you to focus on getting the best care for your pet without worrying about the financial burden.

The insurance available through our Annual + Insurance plan is an accident-only plan with coverage up to $10,000/year. This means the insurance covers in-person vet costs for your pet due to accidents (such as a car accident, eating something toxic, breaking a bone, or an animal bite), but not regular illnesses or preventive care. You can use this coverage for multiple accidents affecting the covered pet within a year of the policy starting until you reach the $10,000 limit.

When an accident happens, you can go to any vet in the U.S. — no need to talk to one of our vets or Pets Best (our insurance partner) first. You pay the vet, then submit your claim through the Pets Best app or website. They’ll process the claim, then reimburse you for eligible costs after you meet the $250 annual deductible and 10% coinsurance. Can’t pay the vet bill upfront? You can use the Vet Direct Pay option to have the vet get paid directly by Pets Best.

For full details on how the plan works and what’s covered, see the sample policy.

Please note: Our insurance plan is currently not available for residents of Washington, Maine, Rhode Island, and New Jersey.

Dutch’s emergency insurance is provided through our partner Pets Best, one of the top pet insurance providers in the country.

Your accident-only insurance coverage automatically becomes active on the first of the month after you sign up for the Annual + Insurance plan.

While you can get unlimited virtual care from our vets for up to 5 pets with the Annual + Insurance plan, the insurance portion of the plan only covers the first pet that you sign up. We plan to offer an option to get insurance for additional pets in the near future.

When an accident happens, you can go to any vet in the U.S. — no need to talk to one of our vets or Pets Best (our insurance partner) first. You pay the vet, then submit your claim through the Pets Best app or website. You don’t need to submit any medical records unless they ask for them. They’ll process the claim, then reimburse you for eligible costs after you meet the $250 deductible and 10% coinsurance.

Can’t pay the vet bill upfront? If your vet is willing to extend credit, you can use the Vet Direct Pay option to have the vet get paid directly by Pets Best so you don’t have to worry about paying an expensive vet bill.

The Accident plan covers the treatment of accidents, including exams, X-rays, surgeries, hospitalization, and medications. In addition to the exclusions listed below, the Accident plan does not cover any illnesses, routine care, acupuncture, or chiropractic treatment.

What’s covered

Accidents that result in:

1. Trauma
2. Poisoning
3. Bite (animal, insect, snake)
4. Hit by car or moving vehicle
5. Foreign body ingestion
6. Bone fracture
7. Laceration, cut, abrasion
8. Wound
9. Torn nail
10. Medical problems directly attributable to accidental injury

What’s not covered

Accident policies do not cover preexisting injuries, cruciate ligament injuries, or any illnesses or diseases, including infectious bacterial or viral disease, parasitic infection, metabolic disorder, or cancer.

For full details on how the plan works and what’s covered, see the sample policy.

If you want to cancel the active insurance portion of your membership, you can reach out to care@dutch.com or Pets Best. Pets Best will send you a check with a prorated refund for the remaining balance of time. In order to continue offering unlimited vet care at such an affordable price, we don’t allow refunds for the non-insurance portion of your annual membership.

All Dutch members have unlimited access to U.S.-licensed veterinarians over video chat and messaging for up to 5 pets. In many states, our vets can also prescribe medication for pets. Our vets will create a specialized treatment plan for your pet that can include prescription and/or over-the-counter medications, as well as behavioral modification, diet, and/or enrichment advice. A Dutch membership also includes free standard shipping and free, unlimited follow-ups with our vets through messaging and video calls. In addition, our Annual + Insurance plan includes $10,000 of emergency insurance. The cost of medication is not included in membership.

Dutch is a monthly or annual pet health membership that includes unlimited access over video chat and messaging to Dutch-affiliated vets. Depending on your pet’s needs, our vets may recommend prescription medication (in certain states) and/or non-prescription treatment options, as well as behavior training, diet, and enrichment advice. Memberships include free standard shipping on all products and care for up to 5 pets, but medications cost extra. All memberships can be paused or canceled at any time.

A Dutch membership includes virtual care for up to 5 pets so you can get fast, affordable access to care for your whole fur family with less stress. If you choose our Annual + Insurance plan, your membership includes unlimited virtual care through Dutch for up to 5 pets, but the emergency insurance only covers the first pet that you sign up. You can add additional pets to your insurance policy for a fee. Contact care@dutch.com and we can help set this up for you.

Follow the steps below to cancel your membership.

1. Log in to dutch.com/account.
2. Tap ”Account” on the left side of the page.
3. Tap “Cancel membership” in the top right corner of the membership section.
4. Select a cancelation reason, then tap “I’d like to cancel.”

Need help? Click here to contact us.

All of our memberships are billed on a recurring subscription basis and give you access to unlimited video calls and messaging with Dutch-affiliated veterinarians, exclusive prescription pricing, access to our online store, and free standard shipping on every order. As with other subscription services, you’re billed to keep your subscription active regardless of use. In order to continue offering unlimited vet care at such an affordable price, our policy is to not offer refunds for memberships. However, if you have any issues, please contact us so we can resolve your issue.

Some conditions may be too complex for treatment through telemedicine. Our vets always have your pet’s best interest in mind and may refer you to in-person care for more serious or urgent care.

Our vets are paid for their time and expertise, similar to medical professionals in human medicine. Just as you’d pay for a doctor’s appointment even if you get referred to another doctor for care, you pay for our vets’ time regardless if your pet can be treated directly through Dutch. If you’re on an annual membership plan, please contact us to discuss your situation.

Once you place your order, we’ll send it to our pharmacy in Kentucky for prescription verification and fulfillment. Processing typically takes 1 business day for expedited and rush orders and 1–2 business days for ground shipping orders, excluding weekends.

Once shipped, orders can take 1–5 business days to be delivered, depending on the shipping speed you choose and your location.

If you tried to use a valid promotion, coupon, or gift card code that didn't work, just reach out to care@dutch.com and we'll make it right.

How quickly you get your order depends on a few factors, including the shipping speed you choose. We offer three shipping options: USPS Ground (free), expedited ($10), and rush ($30).

Once you place your order, we’ll send it to our pharmacy in Kentucky for prescription verification and fulfillment. Processing typically takes 1 business day for expedited and rush orders and 1–2 business days for ground shipping orders, excluding weekends.

Once shipped, orders can take 1–5 business days to be delivered, depending on the shipping speed you choose and your location.

Your Dutch membership includes free standard shipping on every order. If you’d like to get your order faster, we offer expedited shipping for $10 or next-day shipping for $30.

Unfortunately, we can’t accept returns of prescription products for reuse or resale and all sales are final. Feel free to reach out to us at care@dutch.com if you want to discuss your order with us.

If your order hasn’t arrived within the time ranges below, or if your order was damaged or missing an item, please reach out to care@dutch.com. Our team will do everything we can to track down your products or work with our pharmacy to get a replacement out to you ASAP.

Free standard shipping: 5–7 business days after you receive your tracking email

Expedited shipping: Within 2–3 business days of receiving your tracking email

Next-day shipping: The day after you receive your tracking email

We offer free ground shipping on all orders, but you can choose to upgrade to expedited shipping ($10) or rush shipping ($30). Expedited shipping typically arrives in 1–3 business days and rush shipping in 1 business day.

Once your vet has recommended a treatment plan, just choose your shipping preference at checkout. Please note that any orders processed after 1pm ET on Friday won’t ship until the following Monday. If you need any help, reach out to care@dutch.com and we’ll get back to you.

Yes, you have the right to get your pet’s prescriptions transferred to the pharmacy of your choice. However, because this process isn’t automated as it is when prescriptions are fulfilled by our pharmacy, there’s a single $10 processing fee to transfer prescriptions that are currently available through Dutch. There's no fee to transfer prescriptions that we don't carry. If your pet is prescribed a combination of medications that aren’t available through us and those that are, you’ll pay $10 if you transfer any prescriptions that we have in stock. 

To transfer prescriptions to another pharmacy, please email care@dutch.com with the name of the prescription(s) you want to transfer and the details of the pharmacy you’d like it sent to.

Found a better price for a medication elsewhere? Send us an email with a screenshot of the price available at another U.S. pharmacy to care@dutch.com and we’ll match that price.

This depends on the laws of the state you live in. Many states allow vets to prescribe medication virtually, while others don’t.

If your state allows virtual prescribing, you can use the Dutch platform to book an appointment with a veterinarian licensed in your state who can prescribe medication for your pet if needed. Dutch will transfer the prescription to our partner pharmacy who will deliver the medication directly to you with free shipping.

If your state doesn’t currently allow medications to be prescribed virtually, a Dutch membership gives you fast access to vets who can provide information for an array of health and behavioral issues as well as preventive care and over-the-counter treatment options — right from the comfort of home. This can help you avoid unnecessary vet visits and stress.

Dutch is not a pharmacy and does not sell any prescription medications. Instead, we partner with a mail-order pharmacy that’s able to ship your pet’s medications right to your door.

You can choose from three membership plans, starting from just $6/month. All of our plans include fast, unlimited access to vets via video chat and messaging for up to 5 pets. No more long waits for appointments or surprise bills.

Our veterinarians may recommend prescription and/or over-the-counter medication that aren’t included in your membership, but we offer a price-match guarantee on products and free standard shipping on every order to keep your costs as low as possible.

Nothing. All of our memberships include unlimited video chats and messaging with our vets so you can follow up and get care for new issues as long as you have a membership.

Our membership plans are billed on either a monthly or annual basis — with big discounts on our annual plans. If your pet has a monthly medication, you’ll be billed for it each month. You can manage your membership anytime by going to your Dutch account.

Telehealth can be a safe and effective means for treating many common conditions in pets. Due to the negative reaction and stress some pets feel with trips to a traditional vet office, telehealth can be a helpful alternative. However, due to the limitations of virtual care, telehealth cannot replace the need for a local veterinarian for annual checkups, vaccinations, testing, and issues that require a physical exam or procedure. 

If one of our vets determines that an in-person visit will be in the best interest of your pet, they’ll refer you to a local veterinarian. The health and safety of pets is our top priority.

Our partner pharmacy stores the medication. They’re accredited by the National Association of Boards of Pharmacy© (NABP©), licensed and accredited with all 50 State Boards of Pharmacy, and certified by LegitScript.

With every treatment plan and medication prescribed, your vet will provide a thorough list of benefits and discuss any potential side effects. If your pet has any unexpected side effects or you have any questions, you can message your vet or schedule an appointment anytime at no extra cost. All memberships include unlimited video calls and messaging with vets. If your pet is in an urgent or life-threatening condition, we recommend you seek in-person emergency veterinary care immediately.

If it’s an emergency, you should immediately take your pet to an emergency veterinary clinic. Otherwise, you can follow up with your Dutch-affiliated vet by logging into your Dutch account and sending a message.

No, our vets will examine each pet on a case-by-case basis and provide a tailored recommendation based on their health and the information provided during the visit. The treatment plan may include prescription medication, over-the-counter treatments, behavior therapy, and diet and/or enrichment advice.

Some conditions may be too complex for treatment through telemedicine. Our vets always have your pet’s best interest in mind and may refer you to in-person care for more serious or urgent care.

Our vets are paid for their time and expertise, similar to medical professionals in human medicine. Just as you’d pay for a doctor’s appointment even if you get referred to another doctor for care, you pay for our vets’ time regardless if your pet can be treated directly through Dutch. If you’re on an annual membership plan, please contact us to discuss your situation.

Our vets recommend medications for your pet that are chosen based on the latest science and recommendations by experts in the field. Depending on the condition and medication chosen, results can be seen within 24 hours for some treatments and up to 4–6 weeks for others. The vet will give you a better sense of how long it will take to see results during your consultation.

You should try to give medication in a positive manner to reinforce that this is good for them and not a punishment. Some pills are flavored which makes treatment easier. If not flavored, many pills and capsules can be hidden in various treats that many pets will readily accept.

If you’re struggling to give your pet their medication, you can message your vet or book a follow-up consultation for advice or to see if there’s an alternative treatment that can be prescribed.

Diarrhea is a side effect of some treatments. Please consult your treatment plan for recommendations and message the vet for advice.

Loss of appetite is a side effect of some treatments. Please consult your treatment plan for recommendations and message the vet for advice.

While it would be great if every animal responded the same way to each treatment, it’s not uncommon to need to alter a treatment plan for each pet's unique needs and genetic makeup. All follow-up consultations are included in your Dutch membership so we can find the right treatment combination for your pet and make adjustments as needed over time. If your pet’s treatment isn’t working or you have any questions, just message your vet or schedule a follow-up call.

You can message your vet to discuss your pet’s treatment plan anytime or book a new appointment by going to your Dutch account. Unlimited messaging and appointments are included in your membership. Our pharmacy can also be reached at 1-800-748-7001 or by mailing Health Warehouse, 7107 Industrial Rd, Florence, KY 41042.

Yes. All care you get at Dutch is provided by licensed vets, not vet techs or other veterinary professionals. If you’re in a state where we offer prescriptions, you’ll always speak to a vet licensed in your state unless you opt for a general advice appointment. In states that don’t allow online prescribing, you may be connected to a vet licensed in another state.

We highly recommend that you let your primary vet know about all treatments and medications that your pet is receiving, but it’s ultimately up to you. You can request to have your pet’s Dutch medical records sent to your in-person vet anytime by contacting care@dutch.com.

We work with U.S. licensed vets around the country, and you’ll be paired with a vet who’s available at your preferred video call time. If you’re seeking a prescription and you’re in a state that allows vets to prescribe medication virtually, we’ll match you with a vet licensed in your state. If you’re just looking for advice or you’re in a state that doesn’t allow vets to prescribe medication virtually, you may be paired with a veterinarian licensed in a different state.

We work with licensed vets throughout the country. If you’re in a state where we offer prescriptions, you’ll always speak to a vet licensed in your state unless you opt for an advice appointment. In states that don’t allow online prescribing, you may be connected to a vet licensed in another state.

In some states, Margot Health, P.C. is a veterinary practice that employs or engages veterinarians to provide professional services for customers of the Dutch Pet, Inc. platform. Dutch Pet, Inc. provides administrative and other non-clinical services for Margot Health, P.C. All veterinary services provided to your pets are the sole responsibility of Margot Health, P.C. In other states, Dutch is affiliated with independent veterinarians who have agreed to be available to provide services to customers of Dutch Pet, Inc. In all cases, the veterinarian is solely in charge of assessing whether or not your pet is a good fit for care and treatment via telemedicine.

We work with veterinary specialists to design our questionnaires and protocols. These are leaders in their field who have gone through additional coursework to become board-certified in their area of specialty — and there are very few of them in the country. This allows you to benefit from the expertise of specialists you wouldn’t likely wouldn’t have access to otherwise. For instance, we worked with 4 of only 80 board-certified veterinary behaviorists in the U.S. to create our anxiety questionnaire and treatment protocols.

Vets typically reply within 1 business day.

Once you’re a member, you can book a video appointment with a vet by logging it at dutch.com. After you’ve scheduled a visit, you can message your vet anytime through your Dutch account.

No. While our vets can give you advice on how to make your pet’s life better, help you understand why they may be not feeling well, solve certain problems, and prescribe medications for certain conditions, they can’t perform physical examinations, blood tests, vaccinations, surgeries, or other hands-on procedures. We encourage you to continue your relationship with your current vet for all other purposes including yearly exams, shots, and urgent care. Our vets can help you determine if you need to go to a vet for urgent, non-life threatening issues, but if your pet is experiencing shortness of breath, collapse, seizures, bleeding, or other life-threatening conditions, go directly to the ER.

We encourage you to message your vet or schedule a new appointment whenever you have questions or need follow-up care. Dutch will automatically check in on your treatment plan 2 weeks after your initial visit and monthly after that.

We’re always interested in talking to licensed veterinarians. If you have a valid veterinary license in one (or more) states, we'd love to hear from you. In states where we offer prescriptions, you’ll also need a valid DEA license to prescribe gabapentin. To learn more and connect with our recruiting team, visit dutch.com/vets. Or email careers@dutch.com to start a conversation.