Pet owner on telemedicine video call

Why pet owners are switching to online vet care with Dutch

  • Prescriptions delivered free to you

  • Fast access to Licensed Vets over video

  • Unlimited video visits and follow-ups

Talk to a vet

Pet parents have been increasingly finding it difficult to access in-person vet care, leading to a rise of pet telehealth services, like Dutch. Our core mission is to provide positive medical outcomes for pets with true telemedicine, not just advice — while improving access to care throughout the country. In order to do this, we’ve established guiding pillars to ensure telemedicine can meet or exceed the standards of in-person care.

Pillars of telemedicine

Our pillars of care

Pillar 1 - Quality of care

  • The Dutch platform features 100% licensed vets for all medical care
  • Dutch partners with board-certified specialists in behavior, dermatology, and internal medicine who guide our policies and standards of care

Pillar 2 - Alignment of care

  • Our vets are never incentivized to prescribe medications and have full freedom to use their professional judgment to provide the best care
  • We do not prioritize telemedicine over in-person care — if telemedicine can’t meet the needs of a pet, our vets refer to an in-person vet

Pillar 3 - Spectrum of care

  • Telemedicine will increase the range of care available to pet parents by providing new options that might better fit their availability and budget, which will in turn expand the pie of pets who receive medical care at all
  • Convenience of virtual care, speed and availability of appointments, as well as transparent and affordable pricing are key promises to our members

Foundation - Intuitive technology platforms

  • Our vet-facing EMR applies intuitive design principles, allowing our vets to be experts in medicine without needing intensive training in technology
  • All Dutch platforms emphasize personalized, robust, and ongoing interactions between vets and pet parents throughout the life of a pet

Dutch by the numbers

  • Over 6,000 pets have been helped through Dutch, with 0 deaths as a result of telemedicine
  • 50% of our members do not have a vet when they join Dutch
  • 76% of Dutch calls take place within 24 hours of joining, with 28% taking place within just 2 hours of joining 
  • 69% of Dutch visits take place outside of regular office hours
  • The national vet shortage has left an estimated one vet per 1,500 pets

Building a healthier future for pets, pet parents, and veterinarians

While telemedicine is still in its infancy for pets and can’t replace the need for in-person care, we believe that it can be as valuable a tool for the veterinary industry as it is for human healthcare. By helping pets with issues that can easily be handled through telemedicine, we free up local vets for the most urgent cases and other issues that require in-person visits. In the years to come, Dutch will continue to push the veterinary telemedicine industry forward to help ensure more pets have fast access to the highest quality care — while decreasing the burden on overwhelmed in-person veterinarians.

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Frequently asked questions

Dutch is an online veterinary telehealth service. With a membership, pet parents get unlimited video consults with licensed vets for up to 5 pets, plus prescription medication shipped to your door in most U.S. states. Members can treat 150+ common conditions without leaving home, typically for less than the cost of a single in-person vet visit.

Sign up with your pet's information and book a video consult with a licensed vet at Dutch. The vet reviews your pet's symptoms, medical history, and any photos you share, then recommends a treatment plan. If medication is appropriate, it's prescribed and shipped directly to your door, typically within 1-3 business days. Members get unlimited follow-up consults at no extra cost.

Our vets can provide care and prescriptions for more than 150 issues — and over 90% of cases can be treated virtually. 

The vet can diagnose your pet based on your description of their symptoms, their medical history, seeing them during your video call, and, if needed, through uploaded photos and videos. They may ask you to do a few simple checks during the call. We also offer a number of at-home lab test kits for dogs and cats.

The health and safety of pets is our top priority. In the rare case that a vet determines a pet needs to go to a local clinic, they’ll provide a referral and offer advice on how to care for them until they can be seen. 

Some things that require in-person care include emergencies, wounds that need stitches, and issues that require blood work, imaging (X-rays or ultrasounds), or surgery.

Our vets are always available for second opinions and follow-up care after in-person vet visits — so you don’t have to navigate health issues alone.

You and your pet will have a 10-minute video call with a licensed veterinarian. Here’s what to expect:

Before the call

When booking the call online, you'll be asked a few questions about your pet. Depending on the issue, you may need to fill out a longer questionnaire about their symptoms or share photographs of them so our veterinarians can better understand what’s going on. You’ll then pick an appointment time. Make sure your pet will be with you at that time — the vet will need to see them on the call.

During the video call

One of our vets will talk to you about the symptoms your pet is experiencing, ask you questions, review your pet’s medical history if you’ve provided it, look at your pet on camera, and answer any questions you have. They may ask you to perform some simple checks on your pet, like raising their gums, if needed.

After the call

The vet will send you a message with a custom treatment plan to help your pet feel better, including a link to buy any recommended prescription or over-the-counter medications. Place your order and we’ll ship it free. If you have any questions, you can message your vet anytime or book another appointment with the same vet to follow up.

Vets at Dutch are licensed to provide care in most U.S. states. Coverage expands as new state licenses are added. The current state availability list is on the membership plans page on dutch.com.

Dutch is an annual membership service. At $132/year ($11/month), the annual membership covers unlimited video consults for up to 5 pets and is designed to cost less than a single typical in-person vet visit. Prescription medication costs are separate and shown transparently at checkout before any purchase. Detailed pricing is on the membership plans page.

Yes, in most states. Vets at Dutch can prescribe medication after a video consult that establishes the required vet-client-patient relationship. Prescriptions are shipped directly to your door, typically within 1-3 business days. State licensing and federal telehealth rules apply.

Same-day video consults are available in most states. After signing up, you can book an appointment that fits your schedule, including evenings and weekends. For non-emergency situations that need urgent attention, the intake questionnaire helps the vet prioritize the right care path.

Yes. Every vet at Dutch is a licensed veterinarian credentialed in the state where they provide care. Many have years of clinical practice experience alongside telehealth expertise. Medical oversight is led by Dutch's Chief Medical Officer, Dr. Kate Elden.

Dutch isn't pet insurance itself. It's a membership for direct telehealth care. Many major pet insurance plans reimburse for telehealth consults and prescription medication. Dutch can provide an itemized invoice to support reimbursement claims with your insure provider

Vets at Dutch offer convenient video consults from home, well-suited for non-emergency conditions, prescription refills, allergy and anxiety management, and follow-up care. In-person vets remain essential for vaccinations, surgical procedures, diagnostic imaging, dental procedures, and emergencies. Many pet parents use both: Dutch for routine and chronic-condition care, in-person for hands-on needs.

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