Pet owner on telemedicine video call

Why pet owners are switching to online vet care with Dutch

  • Prescriptions delivered free to you

  • Fast access to Licensed Vets over video

  • Unlimited video visits and follow-ups

Talk to a vet

Pet parents have been increasingly finding it difficult to access in-person vet care, leading to a rise of pet telehealth services, like Dutch. Our core mission is to provide positive medical outcomes for pets with true telemedicine, not just advice — while improving access to care throughout the country. In order to do this, we’ve established guiding pillars to ensure telemedicine can meet or exceed the standards of in-person care.

Pillars of telemedicine

Our pillars of care

Pillar 1 - Quality of care

  • The Dutch platform features 100% licensed vets for all medical care
  • Dutch partners with board-certified specialists in behavior, dermatology, and internal medicine who guide our policies and standards of care

Pillar 2 - Alignment of care

  • Our vets are never incentivized to prescribe medications and have full freedom to use their professional judgment to provide the best care
  • We do not prioritize telemedicine over in-person care — if telemedicine can’t meet the needs of a pet, our vets refer to an in-person vet

Pillar 3 - Spectrum of care

  • Telemedicine will increase the range of care available to pet parents by providing new options that might better fit their availability and budget, which will in turn expand the pie of pets who receive medical care at all
  • Convenience of virtual care, speed and availability of appointments, as well as transparent and affordable pricing are key promises to our members

Foundation - Intuitive technology platforms

  • Our vet-facing EMR applies intuitive design principles, allowing our vets to be experts in medicine without needing intensive training in technology
  • All Dutch platforms emphasize personalized, robust, and ongoing interactions between vets and pet parents throughout the life of a pet

Dutch by the numbers

  • Over 6,000 pets have been helped through Dutch, with 0 deaths as a result of telemedicine
  • 50% of our members do not have a vet when they join Dutch
  • 76% of Dutch calls take place within 24 hours of joining, with 28% taking place within just 2 hours of joining 
  • 69% of Dutch visits take place outside of regular office hours
  • The national vet shortage has left an estimated one vet per 1,500 pets

Building a healthier future for pets, pet parents, and veterinarians

While telemedicine is still in its infancy for pets and can’t replace the need for in-person care, we believe that it can be as valuable a tool for the veterinary industry as it is for human healthcare. By helping pets with issues that can easily be handled through telemedicine, we free up local vets for the most urgent cases and other issues that require in-person visits. In the years to come, Dutch will continue to push the veterinary telemedicine industry forward to help ensure more pets have fast access to the highest quality care — while decreasing the burden on overwhelmed in-person veterinarians.

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Frequently asked questions

With Dutch, you’re never alone when it comes to your pet’s health. Whether your pet needs care or you just have a question, our compassionate and knowledgeable vets are always happy to help.

Here are some ways you can use Dutch:

  • Care & prescriptions for over 150 issues
  • Behavioral health, nutrition, and exercise advice
  • Puppy, kitten, and new pet parent advice
  • Preventive care plans
  • Night and weekend vet care
  • Second opinions & follow-up care after in-person visits
  • Advice on whether you need to go to the ER or urgent care
  • Vet care when you’re traveling
  • Easy prescription refills
  • Longevity treatment plans 
  • Answers to non-urgent questions

When booking a video call with a vet, you'll be asked a few questions about your pet’s health issue. Depending on the issue, you may also be asked to fill out a longer questionnaire about their symptoms and share photographs of them so our veterinarians can better understand what’s going on. You’ll then pick an appointment time that works best for you.

During your video call, one of our licensed veterinarians will talk to you about the symptoms your pet is experiencing, ask you questions, review your pet’s medical history if you’ve provided it, and answer any questions you have. The vet will ask to see your pet and their environment. And they may ask you to perform some simple checks on them if needed.

After your video call, the vet will send you a message with a custom treatment plan to help your pet feel better, including a link to buy any recommended prescription or over-the-counter medications. Place your order and we’ll ship it free.

Our vets can provide care and prescriptions for more than 150 issues — and over 90% of cases can be treated virtually. 

The vet can diagnose your pet based on your description of their symptoms, their medical history, seeing them during your video call, and, if needed, through uploaded photos and videos. They may ask you to do a few simple checks during the call. We also offer a number of at-home lab test kits for dogs and cats.

The health and safety of pets is our top priority. In the rare case that a vet determines a pet needs to go to a local clinic, they’ll provide a referral and offer advice on how to care for them until they can be seen. 

Some things that require in-person care include emergencies, wounds that need stitches, and issues that require blood work, imaging (X-rays or ultrasounds), or surgery.

Our vets are always available for second opinions and follow-up care after in-person vet visits — so you don’t have to navigate health issues alone.

We offer several membership plans to fit your needs and budget. All of our annual plans include fast, unlimited access to vets via video chat and messaging for up to 5 pets — for one low price.

Prescriptions and any other treatments the vet recommends aren’t included in your membership. The cost of these varies based on what your pet needs. You can browse our pharmacy to get an idea of medication costs. To make your pet’s care as affordable as possible, we offer a price-match guarantee and free standard shipping.

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