2025 State of Veterinary Care Report

With Dutch, you’re never alone when it comes to your pet’s health. Whether your pet needs care or you just have a question, our compassionate and knowledgeable vets are always happy to help.

Here are some ways you can use Dutch:

• Care & prescriptions for over 150 issues
• Behavioral health, nutrition, and exercise advice
• Puppy, kitten, and new pet parent advice
• Preventive care plans
• Night and weekend vet care
• Second opinions & follow-up care after in-person visits
• Advice on whether you need to go to the ER or urgent care
• Vet care when you’re traveling
• Easy prescription refills
• Longevity treatment plans 
• Answers to non-urgent questions

When booking a video call with a vet, you'll be asked a few questions about your pet’s health issue. Depending on the issue, you may also be asked to fill out a longer questionnaire about their symptoms and share photographs of them so our veterinarians can better understand what’s going on. You’ll then pick an appointment time that works best for you.

During your video call, one of our licensed veterinarians will talk to you about the symptoms your pet is experiencing, ask you questions, review your pet’s medical history if you’ve provided it, and answer any questions you have. The vet will ask to see your pet and their environment. And they may ask you to perform some simple checks on them if needed.

After your video call, the vet will send you a message with a custom treatment plan to help your pet feel better, including a link to buy any recommended prescription or over-the-counter medications. Place your order and we’ll ship it free.

Our vets can provide care and prescriptions for more than 150 issues — and over 90% of cases can be treated virtually. 

The vet can diagnose your pet based on your description of their symptoms, their medical history, seeing them during your video call, and, if needed, through uploaded photos and videos. They may ask you to do a few simple checks during the call. We also offer a number of at-home lab test kits for dogs and cats.

The health and safety of pets is our top priority. In the rare case that a vet determines a pet needs to go to a local clinic, they’ll provide a referral and offer advice on how to care for them until they can be seen. 

Some things that require in-person care include emergencies, wounds that need stitches, and issues that require blood work, imaging (X-rays or ultrasounds), or surgery.

Our vets are always available for second opinions and follow-up care after in-person vet visits — so you don’t have to navigate health issues alone.

We offer several membership plans to fit your needs and budget. All of our annual plans include fast, unlimited access to vets via video chat and messaging for up to 5 pets — for one low price.

Prescriptions and any other treatments the vet recommends aren’t included in your membership. The cost of these varies based on what your pet needs. You can browse our pharmacy to get an idea of medication costs. To make your pet’s care as affordable as possible, we offer a price-match guarantee and free standard shipping.